Policies
The Five-Year Warranty
Fabric, hardware, motors and workmanship — all covered for five years, with scheduled service visits included for the full term.
What is covered
Everything we supplied and everything we did to it.
- Fabric failure — seam slippage, pilling beyond the rated Martindale, colour loss not caused by direct unshaded sun
- Hardware — tracks, brackets, finials, cording and mechanisms
- Motors and control gear, including rebuild rather than replacement where possible
- Workmanship — hems, headings, linings, mitres and drops
- Installation — anything that moves, sags or fouls after we fitted it
What is not
Accidental damage, alteration by a third party, cleaning by anyone other than a professional dry cleaner, and fading on unshaded south-facing glass where we advised a solar screen and it was declined.
Service visits
We come back at year one and year three to re-dress folds, service motors and check tracks. These visits are included; you do not need to ask for them.
Anything unclear here is our fault, not yours — ask and a person will answer.