Skip to content

Order tracking

Where your order is. 

Enter the reference from your confirmation email. You'll see exactly which stage of the workroom it has reached, and who is handling it.

Try to see a live order.

What the stages mean

Every made-to-measure order moves through the same five stages. Stocked accessories skip the workroom entirely and ship within two working days.

  1. 01 · Consultation

    Day 1

    A designer visits with the full sample library, studies how light moves through the room and builds a scheme against your architecture.

  2. 02 · Measurement

    Day 2–3

    Laser survey of every opening, including drop, return, stack-back and any out-of-square we need to design around.

  3. 03 · Customisation

    Week 1

    Fabric, heading, lining, hardware and finish confirmed on a physical sample board you keep — nothing signed off from a screen.

  4. 04 · Production

    Week 2–5

    Cut and sewn in our atelier by a single maker per order, so the hand is consistent across every panel in the room.

  5. 05 · Installation

    Week 6

    Our own fitters level the tracks, hang the panels, then dress and steam each fold before handover.

  6. 06 · Aftercare

    5 years

    Scheduled service visits, motor servicing, re-dressing and repair — all included for the length of the warranty.

Lost your reference?

The reference is in your confirmation email, beginning with RD. If you cannot find it, email hello@richarddecor.au or call +61 469 368 776 with the name the order was placed under. A designer handles it directly — there is no automated queue.